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Our Process
What to Expect with Gentle Journey Pet Services
Step 1: Compassionate First Contact
When you reach out to us, whether during a planned farewell or after an unexpected loss, you will be met with compassion, not a call center. Our caring team will listen, answer your questions, and guide you through the next steps. We understand this is an emotional time, and we are here to support you with patience and kindness.
Step 2: Gentle Removal from Your Home or Veterinary Clinic
We provide same-day pickup to ease your burden. When our team arrives, your pet will be treated as a beloved family member; never rushed, always with care. If you would like to spend a few last moments before we leave, we will respectfully give you that time. From your home or vet’s office, we ensure a discreet, compassionate transfer.
Step 3: Private Cremation with Dignity
At Gentle Journey, we only offer private cremation. This means your pet is cremated individually, so the ashes you receive are solely and respectfully theirs. Throughout the process, we maintain strict identification and handling procedures to ensure dignity and accuracy. Our commitment is to honor your trust by treating your pet as if they were our own.
Step 4: Secure and Respectful Ashes Return
Once cremation is complete, your pet’s ashes will be carefully placed in a secure, dignified urn or container. We return them to you promptly, either at your home or through a pre-arranged location. For many families, having their pet’s ashes back brings a sense of peace and closeness.
Step 5: Memorial Options and Keepsakes
We understand that every family chooses to honor their pet differently. Some may keep the urn in a special place at home, while others may scatter the ashes in a meaningful location. For those who wish, we can provide information about urns, paw print keepsakes, or memorial tokens to help celebrate your pet’s life.
Our Promise Throughout the Removal or Disposal Process
- You will never feel rushed or pressured.
- Your pet will always be treated with dignity.
- Communication will be clear, gentle, and respectful.
- Every detail will be handled with the utmost care.